Talent & Culture Generalist
As Talent and Culture Generalist, you will apply your outstanding, inspiring and engaging interpersonal ways and your exceptional administrative skills to facilitate extraordinary and lasting memories for our hotel team.  

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Palliser family. Every day you will be responsible for engaging with our internal colleagues.  You will be given the responsibility to ensure that our colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Palliser family is more than providing warm and consistent service. As an ambassador of Fairmont Palliser, you will take the initiatives necessary to turn moments into memories by taking the time to understand our internal guests’ purposes: why are they proud to work at Fairmont Palliser, what motivates them and what their preferences and passions are? Making our internal guests feel heard and cared for creates an emotional connection to our brand while build loyalty for our valued guests. These emotional connections are not just for guests. As part of the Fairmont Palliser family, you will be tasked with creating impactful relationships with your colleagues. 

As an Emerging Leader, you will lead yourself through: positive orientation, self-development, self-management and problem solving. You will lead others through: leading by example, engaging with the teams, developing others and communicating effectively. You will lead the business through being guest-focused and aware of the business and identifying areas of improvement.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Calgary experience!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  
  What you will be doing:
• Create the essential experience for our internal guests and deliver exceptional service as a first point of contact and becoming a “go-to” contact
• Master Dayforce, our HRIS and Payroll system, and provide guidance on the use of the application
• Coordinate the administrative office tasks including mail, email, voicemail, employee files, compliance requirements and office inventory levels
• Elevate and maintain internal communication modes including internal TVs, boards, and social media pages
• Lead/co-lead the planning and execution of internal events such as Children’s Christmas party, Annual Colleague Celebration and any other activities held.
• Engage in hotel wide initiatives and committees including but not limited to: Recognition, Diversity, Inclusion and Equity, Sustainability, Health and Safety, and Wellness
• Provide office coverage during operating hours at the welcome desk.
• Responsible for the day to day administration and co-ordination of all activities of the Talent and Culture Department including responding to a variety of enquiry’s from colleagues and prospective colleagues, both in person, email, telephone.
• Exceeding our internal guests’ expectations for quality service as a priority. 
• Responding to all requests in a timely and professional manner is essential.
• Using inspiring and creative communication to support colleague engagement.
• Responsible for reference and background checks.
• To complete in a timely manner: 1) employment contract offer letters for new hires 2) departure checklists and 3) all other related documentation.
• Supports the effective processing of all Workers Compensation claims and assists with the modified work programs.
• Responsible for the effective administration of the Manulife Employee Benefits Plan including providing benefit entitlement, processing enrollments and claims, and updating employee status, reconciliations and changes.
• Processing all the claims for Short-term Disability. Responding to general inquiries and effective short-term disability claims management.
• Ensures the effective communication of the Accor Pension and retirement savings plans.
• Maintain a confidential organized filing system for employee files, subjective correspondence, policies, standards, regulations and employment applications and training records.
• Assists in the support and communication of colleague programs including but not limited to, Accor’s Travel Program, Recognition Program, Colleague Service Awards Program, Community fund raising, Retirement receptions etc.
• Attend meetings and take minutes, distributing in a prompt manner. 
• Serve as a role model by setting a personal example of service excellence and dedicated to the Accor mission.
• All other duties as assigned

Your experience and skills include:

• Human Resources Certificate program or diploma is a definite asset
• Previous experience in a Human Resources capacity is required
• Must possess excellent interpersonal and communication skills both written and verbal.
• Demonstration of innovative ways so as to keep things fresh and new is required.
• Minimum of 2 years recent work experience in an administrative capacity is required
• Strong demonstrated knowledge of Microsoft applications for e-mail, MS Word, Excel, and PowerPoint is required.
• Must possess the ability to demonstrate tact and diplomacy at all times and to work in an environment of confidentiality.
• Must be able to multi-task, remain calm and be focused in a busy office environment.
• Self motivated, able to work in an environment with minimum supervision.
• Attention to detail is critical.
• Must be energetic, creative and maintain a professional presentation.
• Demonstrated ability to build and maintain positive working relationships with peers and external contacts.
• Must have exceptional organizational skills, a sense of urgency and be able to prioritize.
• Possess exceptional time management skills
• Able to work outside of normal office hours, in respect to the needs, and nature, of the business being supported.

Your team and working environment: 

• Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, The Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience. 
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.   
• Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.  
• In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the  Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS