Talent & Culture Manager

We are searching for an individual that has a passion for creating meaningful work experiences for colleagues. Reporting to the Director of Talent & Culture, this highly capable individual will support the Director of Talent & Culture in the day to day operations of the Talent & Culture Department.
 

Summary of Responsibilities:

• Assists with oversees the day-to-day administration of the Talent & Culture office,
• Fosters and promotes positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun
• Assists the Director, Talent & Culture for the selection and onboarding process of new leaders and colleagues
• Assists with coaching and counseling Department Heads and Leaders to formulate effective recruitment and succession strategies and provides strategic direction to contribute to the hotel’s brand promise of “selecting the best”
• Assists in directing the internal posting process, ensuring all candidates are interviewed and followed up with
• Assists in facilitating training programs including New Colleague Orientation
• Chair Colleague Committees and assists with planning and executing Colleague events, including the Annual Summer & Holiday parties and Anniversary Awards
• Ensures that the hotel is compliant with all HR standards found in Accor’s Talent & Culture audit
• Advises and assists with the interpretation and consistent application of HR policies and procedures, applicable legislation and local labor laws.
• Assists in counseling and coaching on job related issues, career development, performance management and conflict resolution
• Assists in conducting and handling Colleague concerns, disciplinary actions and exit interviews, up to and including terminations in the absence of the Director, Talent & Culture
• Ensures Colleague Communication Boards are updated on a regular basis and display high quality communication materials
• Is a role model within the hotel and exhibits and practices professional leadership skills that are fully aligned and in support of our culture
• Manages all employee files and ensures files are organized and properly filed in a timely manner
• Greet applicants and employees in a warm, responsive and professional manner
• Answer applicant/employee inquiries whenever possible or take responsibility to seek answer within 24 hours
• Effectively coordinate the on-boarding and orientation of new employees including new hire paperwork
• Assist with benefits inquiries, eligibility tracking and overall administration
• Answer and direct incoming calls
• Any other responsibilities as assigned

Qualifications:

Imagine working in a job where you get to help the people you work with every day in a work culture that values connection, innovation and FUN.  Positive, empathetic, creative, highly responsible, and organized are some of the skills necessary for this position. 

• Minimum one year in a Human Resources role
• Previous hospitality experience is preferred
• Previous 4-star/4-diamond hotel experience preferred
• Hospitality/Business or Human Resources Degree is an asset 
• Spanish speaking is an asset
• Proficient in Microsoft Office
• Highly motivated, organized, goal and results oriented individual who thrives under pressure
• Demonstrates strong communication skills. Demonstrate ability to listen effectively and speak English clearly on the telephone or directly to the client in a polite and understandable manner.
• Ability to deal with sensitive situations in an effective manner
•  Must be professional, self-motivated, flexible, friendly and approachable
• Minimum of two years’ experience in a Leadership role with a recognized hotel brand
• Human Resources Management leadership experience an asset
• University/College degree or diploma or a formal education in Human Resources Management an asset
• Excellent interpersonal and communication skills, complimented by maturity, strong leadership skills and business acumen
• Ability to gauge talent and a candidate’s potential fit within in the company culture
• Proven ability to deal with sensitive issues with compassion and discretion
• Self-confident, creative and proactive, able to prioritize and make effective decisions
• Disciplined and highly organized
• Strong computer skills, proficient with MS Office (Word, Excel, Outlook), Powerpoint

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.