Roles & Responsibilities*

• Provide trainings to existing and new staff on customer specific process and requirements.
• Direct documentation reps to solve daily operation issues. Ensure issues are escalated to management timely.
• Pro-actively communicate with internal customers and external customers on industrial, country and company initiatives and changes.
• Review and implement new initiative from the customers and the company.
• Monitor and allocate resources according to productivity level in order to achieve service excellence.

• Tertiary education is required, or equivalent degree
• Prefer to have 1 year of working experience in similar industry
• Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels.

Requirements*

• Good communication skills (oral, written and listening)

• Experienced of SI team’s process
• Have knowledge of monitoring and reporting skills
• Can motivate team and be self-motivated

• Work with pressure and life balanced