Job Summary Provide direction and manage day to day functions of the EatonCare Service Center located in Queretaro, Mexico. This position must also work closely with support management in the various Eaton Care support locations. Job Responsibilities Lead day to day activities within the EatonCare Service Center team of Order Entry Specialists, Account Coordinators Develop effective relationship with EatonCare US support teams Drive productivity within the group by utilizing electronic tools to support efficient and profitable business growth Develop, and retain top quality Order Entry Specialists and Account Coordinators, who excel at providing customer value through the execution of processes, commercial savvy, and effective relationship building with customers Communicate with the customers as necessary and support escalations Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture. #LI-MA1 Qualifications Qualifications Preferred education level: Bachelor’s Degree in business or engineering from an accredited institution required. Years and area of experience required: Minimum 1 year manager of people experiences Minimum 5 years customer support or interaction experience. Technical knowledge: Experience with SAP and/or Vista Experience with Microsoft Office Strong customer service ethos with a track record of process improvement. Soft skills: Drive for results Makes Decisions & Solves Problems Demonstrates a Collaborative Style Promotes and Champions Change Business Acumen Pursues personal development Strong work ethic, flexibility, and a desire to actively contribute to the group’s success Team player Fluent verbal and concise written, communication skills for successful performance of position. Strong analytical skills, logical thinking and process oriented. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time