In return we reward your hard work with:

• Attractive monthly salary & benefits including shift meal and bonus.
• Extra commercial medical insurance
• Paid training provided. On line training cooperated with U.S.A eCornell opportunities offered
• Career growth opportunities.
• Opportunities for Complimentary Stay in Shangri-La Hotels
• Offer Annual Leave 12 days and 12 days Sick Leave with pay
• Offer Housing Allowance to Non-Guangzhou Residence

Key Responsibilities:

• Manage and supervise the day-to-day activities of the Customer Contact Team to consistently achieve key performance measures and goals
• Improve overall sales proficiencies of team members to optimize booking opportunities
• Raise the bar in service delivery for Voice/email bookings and loyalty program member servicing
• Perform quality checks and closely monitor staff performance to identify, develop and conduct training based on specific needs

Requirements:

• Minimum 1 years experience in Call Centre operations or related field as a Team Leader or Supervisor Good interpersonal skills
• Excellent communication skills (spoken and written) in English and Putonghua (and/or Cantonese)
• Strong planning, organizing and presentation skills
• Experienced in conducting performance appraisal/feedback, identifying training needs, developing and conducting training modules
• Flexible with work schedule (may include weekends)

上班地址：广州市会展东路1号广州香格里拉大酒店B1层