Job Description
 

Team Leader Concierge

We are looking for a Lobby Concierge who is passionate in providing only the highest levels of customer service. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Accor guidelines. This position reports to our Chef Concierge.

Key Expectations:    

•  “Start with The Heart” by being caring and compassionate, aware and present and recognizing confidently
• “Master Your Craft” by constantly learning, delivering with passion and being a brave problem solver
• “Be You” by being genuinely yourself, honest and reliable and a committed team player

 

What you will be doing:

• Is a member of the hotel's management board, and works cross-departmentally with all departments. 
• Be the first point of contact for guests arriving at the property
• Be required to provide continuing exceptional customer service to all guests throughout their stay
• Store luggage and carry bags to rooms
• Provide helpful and accurate local knowledge to guests in an informative manner

 

Talents Required:

• Professional, Luxury Minded, Sophisticated Ethical, Honest, Trustworthy, Enthusiasm and Positive Attitude
•  A person with a wide array of local knowledge or the ability to learn and expand current knowledge in a timely manner
• Confident yet Humble, Self-Aware, Competitive, Goals and Results Oriented
• Natural Intuition, Anticipates Needs, Problem/Puzzle Solver Strategic, Sees the Big Picture
• Self-motivated, Hard Working, Quick learner, Strives to Keep Learning
• Cares for Others; Team Members and Guests
• Prioritizes First, then Acts

 

Key Qualifications:

• Minimum 2-4 years of Hotel Operations Experience (preferably Luxury)
• Minimum of 2-3 years working as a Concierge in a 5 star hotel
• Hotel Management College Degree in Business Administration, Management Studies
• A reasonable understanding of the Hospitality Industry
• Exceptional computer skills (Opera, Microsoft Excel/PowerPoint, Trip Advisor and other portals)
• Technologically sound and can learn and use new systems quickly
• Ability to accurately and efficiently prepare requested reports
• Exceptional verbal and written English skills (French preferred but not required)

 

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

• Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS