Eaton’s Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of field services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today’s cutting-edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities. Our team is growing, and we have an excellent opportunity to hire a Field Operations Supervisor. In this role, you will: Manage projects and delegate assignments to field employees; ensure assignments are being completed safely within deadlines, at or under budget, and within quality expectations. Serve as a technical expert in the engineering and services field by exhibiting product application knowledge, and customer interface. Assure the safety of employees who work in low, medium, and high voltage work environments. Ensure strict compliance with safety policies, train and implement safety programs, provide proper tested safety equipment resources, act as a safety liaison with customers, ensure proper disposal of hazardous and nonhazardous materials. Support and develop training plans for direct reports, creating a strong talent bench to enhance DOC’s ability meet strategic goals and exceed customer expectations. Assure an effective and skilled staff through recruiting, assessment of talent, training & development, goal setting, communications, performance appraisal, and conformance to applicable company policies. Provide leadership and direction to ensure professional growth for employees and retention within the district. Answer service program and application questions and provide sales support to optimize customer service and market penetration. Provide input to the profit and strategic planning processes and submit monthly operations report summarizing key events throughout each month. Interface with customers, district operations, general sales force, manufacturing plants, product division management, and functional support staff. Handle operational escalation procedures in accordance with our 24/7 service business. Make sound business decisions on the fly when support functions are unavailable. Coordinate product warranty issues within the district to resolve customer issues in a timely and professional manner. Qualifications Required (Basic) Qualifications: High School Diploma or higher with a minimum of 7 years of experience working with electrical distribution or control systems Possess and maintain a valid and unrestricted driver’s license Preferred qualifications: Bachelor's degree in engineering (electrical, mechanical or engineering technology) from an accredited institution. Experience leading a field operations team or similar operational group. Knowledge and understanding of the commercial/industrial electrical services industry, products and solutions. Track record of leading with safety through challenging operational conditions. Experience marshalling resources to maximize growth opportunities and implement commercial growth plans. Working knowledge of the overall sales function, customer channels to market, and negotiation techniques. Experience performing power distribution system maintenance and troubleshooting is highly desirable. Experience with protective relays is highly desirable. Commercial Electrician License Electrical Contractor’s license Professional Engineering license Position Criteria Successfully complete and maintain compliance with Eaton's safety program and policies Submit to periodic drug/background screens as required by customers Possess and maintain a valid and unrestricted driver's license Excellent interpersonal and communication skills Strong analytical skills Strong computer skills Basic understanding of market channel relationships and processes Basic understanding of product applications and customer needs Must be able to lead and manage upwards and downwards. Handles pressure well. Must leverage resources and relationships within the division, other Eaton Electrical business units, and customers in order to achieve country/region/division success. At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. The expected annual salary range for this role is $135,000-$165,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance. #LI-LS3 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 412-893-3600 to discuss your specific need. Only accommodation requests will be accepted by this phone number. All other inquiries related to your job search will not be supported by this phone number. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Engineering Region: North America – US/Puerto Rico Organization: ESSG EESSD Electrical Engrg Svcs Systems Div Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 50 % of the Time