Primary Responsibilities 
•    Supervise the overall functioning of the Reception, ensuring an efficient and effective operation. 
•    To train the Reception team. 
•    Ensure to perform the tasks, as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.
•    Maintain high standards of customer service at the Reception so that customers’ expectations are consistently exceeded.
•    Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

Operational Management
•    Required to maintain and improve the department’s efficiency through the training and development of the team.
•    Ensure seamless co-operation with all related departments to ensure appropriate service delivery standards are met.
•    Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.
•    Display a proactive approach in implementing initiatives to provide an improved service in all areas.
•    Handle additional responsibilities as and when delegated by the Management.
•    Ensure quality in all aspects of the job.
•    Maintain records of all banquet functions in Novotel, Hyderabad Airport.
•    Liaise with other departments for the effective resolution of day-to-day administrative and operational issues.
•    Supervise and monitor the activities of reception ensuring quality customer service.
•    Ensure to maintain Front Office log book and shift reports.
•    Ensure all guests receive a swift, smooth, professional and friendly check in and check out.

Knowledge and Experience
•    Diploma in Tourism / Hospitality Management 
•    Minimum 1 year of relevant experience
•    Excellent reading, writing and oral proficiency in English language
•    Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies
•    Good communication and customer contact skills
•    Service oriented with an eye for details
•    Ability to work effectively and contribute in a team 
•    Self-motivated and energetic
•    Must be well-presented and professionally groomed at all times