Team Leader Front Office
AccorJaipurUpdate time: August 12,2021
Job Description
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms, visitors
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded
- Provide effective support to the team to enable them to provide effective and efficient services.
- Identify optimal, cost effective use of the resources and educate the team on the same
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Be ready and responsible for any job, which may be assigned by the Management
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