BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees – including more than 154,000 in Europe and over 5,000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses. 

Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

Process Expert & Client Relationship Team is a project team under the COO Global Market responsibility. The team mandate is to address any transformation projects, which impact Operations Teams.

Today, the team is composed of 33 teams members located in London & Paris. To accompany operations Lisbon hub in its transformation & organization, we want to create a Process Expert & Client Relationship Team in Lisbon.

As part of this creation, we are looking for a Team Leader dedicated to Operations projects.

 

ROLE AND RESPONSIBILITIES

• Contribute to recruitment, retention and training / development of staff. Organise production planning and back-up. Define objectives and assess performance

• Lead any projects initiated by Operations Management impacting operations activities / process (new process, process optimization, new organization….).

• Define governance, roadmap & animate steercos or any other meetings related to the project.

• Provide project follow up.

• Work in close collaboration with all the Operations teams.

• Realize study on processes or organization (as is, pain points, TOM, recommendations / target definition…) & formalize outputs (RACI, workflow, global recap…) to sponsors & stakeholders for decisions.

• Contribute as Operations experts to structural projects initiated by business partners (FO, IT, BM/Drive, Transversal functions….).

• Coordination of all OPS teams & representation of the OPS voice.

• Centralization & formalization of user requirements (SPOC role).

PROFILE

• BSc degree in Finance, Economics or Accounting

• Professional experience of minimum 4/5 years in operations or in project teams

• Management experience is desirable

• Good level of English

• Good knowledge in Microsoft office tools, namely powerpoint and excel

• Project management skills

• Understanding of the CIB / Global Market organization & products

• Understanding of Middle / Back offices processes

• Team player

• Ability to analyse and summarize

• Autonomy and precision

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.