Primary Responsibilities 

•    Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same
•    Ensures cleanliness and hygiene standards in all areas of the hotel
•    Ensures adherence to company and hotel policies by all departmental employees
•    Plans the organization of work within the department, including assignments, time schedules and vacations
•    Ensures all relevant documentation and records are updated and complete
•    Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction

People Management

•    Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service. 
•    Interact with guests and personnel of the hotel in an efficient and friendly manner.
•    Provide effective support to the team to enable them to provide a range of effective and efficient services.
•    Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
•    Conduct on-going training and coach all the employees and ensure to maintain records.
•    Conduct briefing for Housekeeping attendants.

Knowledge and Experience

•    Diploma in Tourism / Hospitality Management 
•    Minimum 2 year of relevant experience
•    Excellent reading, writing and oral proficiency in English language
•    Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

•    Strong leadership, interpersonal and training skills
•    Results and service oriented with an eye for details
•    Ability to multi-task, work well in stressful & high-pressure situations
•    Well-presented and professionally groomed at all times