Key Responsibilities:

• Expirence : 3 to 5 years

Housekeeping Planning

• Plan & coordinate the activities of the room attendants.
• Maintain pantries with par stock of linen, cleaning supplies and guest request items.

 

People Management

 

• Establish and maintain seamless co-ordination & co-operation with all departments of ibis, Mumbai Airport to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.

• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.

 

 

 

 

 

 

 

• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Inform the Executive Housekeeper about any damage or theft.
• Supervise and coordinate pest control, schedules in rooms.
• Prepare requisitions for all stocks required for the floor i.e. amenities, linen, cleaning supplies and material.
• Conduct on-going training and coach all the employees and ensure to maintain records.
• Supervise daily super cleaning and periodical cleaning of rooms. Conduct briefing for Housekeeping attendants.
• Ensure Housekeeping attendants maintain their equipment.
• All lost and found articles are reported immediately to the coordinator.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.