As a Technical Account Manager (TAM) you are a key advisor to Microsoft’s Premier and Unified Support customers, managing Support Services that are aligned to your customer’s business priorities in order to maximize the value of their Microsoft investment, and accelerate their digital transformation.

Responsibilities

The TAM is the primary front-line customer facing support role within the Microsoft Services organization, and is responsible for the overall growth, quality, and satisfaction of the customer’s support services relationship. This role offers an opportunity to be front and center with our customers supporting them in their digital transformation, while accelerating your career by driving business impact.

Key Accountabilities include:

CUSTOMER 

• Creates a strategic support relationship with key stakeholders within our customer organizations, including the IT Directors, CTO, CIO, and Line of Business leaders as well as technology professionals, to enable quality service delivery
• Understanding the customer business and IT objectives in order to develop and manage the delivery of a comprehensive service delivery plan to enable customers to successfully operate, and consume, and hence realize the of value of Microsoft products and cloud services
• Be a change agent by articulating the case for change and helping our customers evolve their IT maturity, drive productive use of Microsoft products, and enable and support IT to make the business more effective

BUSINESS

• Sustainable growth through routinely partnering with Sales and other Services personnel to strategize on ways to create new opportunities within the accounts they service
• Ensuring profitability of our services through portfolio management including contract consumption, contribution margin, operational expense management, and revenue growth, all in a manner consistent with Microsoft’s legal, fiscal and personnel policies

DELIVERY

• Proficient in understanding the Premier and Unified Support Services portfolio and be able to articulate the value of these services to our customers
• Partner with our customers to ascertain their business and IT priorities in order to set a long-term strategy for service delivery that aligns to those objectives
• Excellent delivery of services across the entire support lifecycle, including Service Delivery Planning, Cloud consumption and usage, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services

LEADERSHIP 

• Able to show leadership in supporting teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions

Qualifications

• Proven experience in an Enterprise support environment with a strong understanding of corporate customer support needs.
  
• More than five years with Enterprise Customer-facing roles
• In-depth knowledge on Microsoft Technologies with proven experience in Cloud scenarios

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.