The Dynamics 365 CRM Technical Advisor role is a key role in providing customers across EMEA & Globally the highest quality level of support. Using tools, processes and collaborating with people from a diverse range of teams and skills to make sure the team provide the right solutions to our Online and OnPremise customers. Leading by example, identifying improvement opportunities and collaborating closely with the Team Manager.
The Technical Advisor role will be part of the large and growing EMEA wide Dynamics support team. The large range of technologies, customers and colleagues that need to be worked with every day requires people with a passion for technology, customer focus and collaboration. There are also many opportunities to drive your career development from within the support team. Formal and informal training opportunities are provided continuously, mentoring programs as appropriate. With the rapid release cycle the technical growth is constant, both in terms of training and learning on the job through hands on experience.
Responsibilities
• Collaborate with peers and other teams in appropriate ways to assist in customer experience.
• Deal with Mission Critical and “Follow The Sun” situations
• Solve complex level of problems, involving broad product and technology knowledge
• Identify and work to improve existing processes and workflow.
• Continuous development of technical, functional and professional knowledge
• Educate both customers, partners and peers on technical and professional skillsets
• Use complex and specialized tools and approaches to troubleshoot deep technical issues
• Participate in occasional 24x7 coverage models
Qualifications
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Key Success Criteria:
• Excellent Team player, collaborator and leader
• Continuous personal growth and development
• Strong ownership of customer issues
Knowledge, Skills and Essential Experience:
• Microsoft Dynamics CRM or PowerApps/Flow Experience, or a Developer focused background would be beneficial but not essential.
• In depth knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange, Visual Studio).
• Ability to lead teams, projects and processes
• Communication skills in international environment
• Mandatory fluent English language - Spoken and Written
• Knowledge of other European languages a plus
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