When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

How will you make an impact?

As a Technical Application Scientist you are responsible for providing remote pre and post sales technical support for Thermo Fisher Scientific products to customers and field personnel, as well as relaying customer feedback to the organization.

What will you do?

• Provide technical support for Thermo Fisher Scientific microarray product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat.

• Provide customer support on technical issues by utilizing all available resources and escalate issues or problems when warranted.

• Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.

• Accurately record pertinent information from customer contacts in Customer Relationship Management system.

• Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.

• Recommend changes to knowledge databases, website, and other company-managed databases of technical information.

• Present technical updates to colleagues and contribute to department meetings.

• May present technical and product information at trade shows and in customer field visits.

• Participate in additional special team or individual projects.

• May be required to perform other related duties as opportunities arise.

• Some travel may be required for the position

Nature and Scope:

• The Technical Applications Scientist has contact with internal and external customers on a daily basis. It requires the capability to exercise judgment within broadly defined department procedures and policies, to evaluate individual situations and data, and select appropriate criteria and methods for solving complex customer issues.

• May be asked to determine new methods and procedures on special assignments and may be asked to provide guidance to other lower-level personnel.

• Over time, expected to perform routine work independently with only general direction given for new assignments.

• Job encounters typical recurring work situations, with occasional variations from the norm involving a moderate to high degree of complexity where decisions are made within policy constraints.

• Occasionally, situations may warrant action outside of department guidelines, in which case representative is encouraged to share solution with Team Leader prior to action.

• May be asked to serve on cross-functional teams to provide expertise and to represent customer perspective and needs.

How will you get here?

Education

• Minimum Qualifications: B.S., B.A. or M.S. in life sciences or chemistry or a similar field.

• Preferred Qualifications: PhD. or a PhD. with post-doctoral experience

Required Qualifications:

• 3+ years of laboratory experience in molecular biology techniques required.

• 3+ years of experience in microarray analysis techniques is most applicable.

• Proven technical writing capabilities

• Proven ability to quickly learn large amounts of new, complex technical information

• Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues

• Ability to manage multiple priorities

• Problem-solving ability

• Computer literacy, including spreadsheet, database, word processing and Internet applications

Preferred Qualifications:

• Prior Experience in customer service.

• Experience in an applied science area (i.e. food and animal health, clinical research, diagnostics, etc)

Knowledge, Skills, Abilities:

• Proven ability to quickly learn large amounts of new, complex technical information

• Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues

• Ability to manage multiple priorities

• Problem-solving ability

• Computer literacy, including spreadsheet, database, word processing and Internet applications

• A minimum two-year commitment to Technical Support is required due to the extensive up-front training needed to fully support our expansive product line

Working Conditions:

This position requires the ability to work well in a team oriented environment as well as working independently. This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a computer monitor. The use of voice is required for a significant portion of the day. Most of the other physical demands are typical with those associated with an office environment. Occasional work in a laboratory environment is a possibility. Must be capable of observing and adhering to lab safety standards and protocols. Occasional travel may be required

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.