Please find time to complete the following steps. If found suitable, you will receive a call from our Talent Acquisition /HR Team to move ahead with the interview process:

• https://abbott.hirevue.com/signup/Z3giPfDtBHv8u6HP5CwGHJ/

Job Summary:

• To train and support laboratory professionals in hospitals, reference labs, blood banks, clinics, physician offices on diagnostic instruments and reagents sold by Abbott Diagnostics Division.

Direct Reports (indicate number):  0

Sensitive/ confidential data handled:

Key Areas of Accountability:

• Deliver Customer Operator training in Abbott facilities or on-site
• Perform new instrument and assay implementations through Test Of  Record
• On-site assay investigation, troubleshooting and operator training and coaching

KEY PERFORMANCE METRICS

• Service Level Achievement
• 100% renewal rate of profitable business
• Customer Retention Rate
• Net Promoter Score
• Telephone resolution rates
• On time TOR

Job Specification

Knowledge & Experience:

• Bachelors degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
• Proven track record in a Diagnostic laboratory or similar position, supported by management and customer references preferred or Graduate entry program.
• Successful engagement with customers, specifically lab staff.
• Technical Assay and system expert for product line responsibility
• Highly developed communication skills and ability to demonstrate empathy and engagement with customers
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software

Competencies required:

• Communication - Effectively conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Customer Focus - Developing and sustaining productive customer relationships; making customers and their needs a primary focus of one’s actions.
• Persuasiveness/Sales Ability - Using appropriate interpersonal styles and communication methods to gain acceptance of an idea, plan, activity, or product from prospects and clientele.
• Planning and Organizing -Establishing a course of action for self and others to ensure that work is completed efficiently. Identifying more critical activities and assignments, and adjusts priorities when appropriate; allocating time and resources to complete tasks and projects.
• Technical/Professional Knowledge and Skills - Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in area of expertise
• Problem Analysis/Critical thinking - Gathering and analyzing information correctly.  Consistently make sound decisions based on accurate data.
• Motivation - Consistently displaying energy and enthusiasm due to personal desire to do well.
• Tolerance for Stress - Always able to maintain effective performance under pressure and/or opposition to ideas.

Minimum Qualification:

• A degree holder in Biomedical Sciences/Bachelor of Science/Medical Laboratory Technology.