Major Responsibilities:

• Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations
• Delight our customers by providing support including training, TOR Troubleshooting, and following-up, and closing calls as per Abbott Diagnostics quality system including immunology and bio-chemistry system.
• Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
• Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
• Champion utilization of remote support tools to proactively improve instrument up time
• Proactively improve expertise through continuous learning and certifications

Supporting Commercial Team in Technical queries customer’s discussion and in Conferences and Technical seminars.