Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out remote in the Diagnostics Division. 

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

What You’ll Work On

The TAS provides support to ADD customers and field personnel; based upon regional need and business direction; for onsite instrument and assay integration and training; serve as a resource for troubleshooting and resolving instrument and/or reagent problems; and document information into the complaint handling system.

Core Responsibilities

Responsible for implementing and maintaining the effectiveness of the quality system.  Conduct comprehensive customer entrance interview to understand the customer’s needs, and manage their expectations within the defined service offerings.  Participate in the onsite integration process.  Work with the customer to take ownership of the instrument.
Assist customers with meeting their regulatory and validation requirements.  Provide appropriate training for the customer on the newly installed instrument.  Manage the integration process to meet customer expectations and timeline. Conduct thorough exit interview to present integration results and secure customer buy-in.   Perform troubleshooting on issues related to reagent or instrument performance: Investigate problems; diagnose probable causes; systematically eliminate alternatives; provide solutions.
Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner in accordance with our CAPA Quality Sub-System.  Deliver supplemental onsite customer training.  Follow defined TAS work processes for all aspects of job, including integration procedures, complaint documentation, time documentation, activity documentation, and TOR documentation.
Provide data to the organization on customer use/preferences leading to customer driven design/customer usability.
Responsible to identify and communicate critical gaps and recommend potential improvements to cross-functional work processes.  Provide technical information to direct management/peers and other functional groups. Receives general direction and exercises considerable discretion as to personal work details.
Accomplishes results individually, working remotely and in collaboration on teams and work groups.  Completes all administrative responsibilities in an accurate and timely fashion.

Required Qualifications

• Bachelors Degree in science,  general engineering or electrical engineering, or Medical Technology.
• Experience: Minimum 3 to 5 years

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $56,700.00 – $113,300.00. In specific locations, the pay range may vary from the range posted.