When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

How will you make an impact?

The Technical Applications Scientist is responsible for providing remote pre and post sales technical support of Thermo Fisher Scientific products to customers and field personnel, as well as relaying customer feedback to the organization.

What will you do?

• Provide technical support for Thermo Fisher Scientific Next Generation Sequencing products
• Answer customer technical inquiries, primarily received by telephone and email
• Provide timely technical advice with a view to immediate problem resolution
• Utilize all available resources to resolve or escalate complex issues
• Keep detailed records of customer interactions in appropriate systems
• Remain up to date with product and workflow knowledge through continuous learning
• Participate in creating, maintaining and improving technical documentation, website information and knowledge databases
• Present internal technical training and updates and contribute to department meetings
• Assist sales, marketing and support teams to present technical and product information during customer visits and events
• Participate in additional projects, activities and duties as required
• Some travel may be required for the position

How will you get here?

Education

• Minimum Qualifications: B.S., B.A. or M.S. in life sciences or chemistry or a similar field.
• Preferred Qualifications: PhD or a PhD. with post-doctoral experience.

Experience

• 3+ years of hands-on experience with Next Generation Sequencing (NGS) applications including:
  • assay design, optimization and validation
  • sample preparation
  • instrument operation and troubleshooting
  • data analysis/software
• Understanding of different NGS systems, applications and workflows
• Familiarity with data management, computer networking and bioinformatics
• Experience with clinical NGS applications is desirable
• Prior experience in a customer service or support role is desirable
• Expertise in other areas of molecular biology, eg. QPCR, Capillary Sequencing and/or Microarray would be looked upon favourably

Knowledge, Skills, Abilities

• Ability to quickly learn large amounts of new, complex technical information
• Aptitude for problem solving
• Ability to work effectively as part of a team
• Positive and assertive attitude towards resolving stressful situations
• Excellent oral and written communication skills
• Ability to manage multiple priorities
• A minimum two-year commitment to Technical Support is required due to the extensive up-front training needed to fully support our expansive product line.