Technical Business Analyst - User Voice
CanvaSydneyUpdate time: June 5,2020
Job Description
Canva is an online graphic design platform that creates tools that empower the world to design. At Canva, we’re transforming the way the world designs by building a suite of easy-to-use design tools (for graphics, animation, video, and print) in over 100 languages, and across browser-based and mobile platforms. Since launching in August 2013, Canva has acquired more than 100 million users, over 700 million uploaded images and 1 billion designs. Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory – we’re out to change the world, one design at a time.
In order to ensure we continue to grow and delight our users, we’re hiring a Technical Business Analyst to work with our User Voice group.
What you will do:
- In this role you will present insights from user feedback to the Product & Engineering teams, and ensure the feedback is acted upon. You are the customer champion, a trusted partner with Product & Engineering teams and an advisor to our Operations teams, helping scale the business through customer feedback. You’ll be part analyst, part product manager, and part program manager.
- Act as the customer advocate in a rapidly scaling software development environment.
- Develop strong partnerships with leaders across the business to align strategy and tactics of the products.
- Ensure that Canva continues to create a flawless experience for customers of our products. Dig beyond the data to provide actionable recommendations that help improve the customer and product experience.
- Build, negotiate, and handle complex initiatives to prevent or eliminate friction in our products.
- Work together with UX researchers to bring quantitative and qualitative data to together to provide a delightful user experience to our products
Required skills:
- Strong experience in Software development, Product or SAAS based environment.
- Advanced SQL knowledge and Data Analysis experience.
- Proven program management and product management skills.
- Ability to rationalise and communicate business tradeoffs using reliable data, and backed by business acumen
- Excellent written, verbal communication and presentation skills
- Great attention to detail.
- Curiosity and desire to share meaningful insights to improve the customer experience.
- Leadership experience leading a team of business analysts
Company Benefits
- Competitive salary, plus equity options
- Flexible working hours, we value work-life balance
- In-house chefs that cook delicious breakfast and lunch for us each day
- Free Yoga membership
- Generous parental leave policy
- Pet friendly offices including a garden, climbing wall, unisex toilets
- Sponsored social clubs and team events
- Fun and quirky celebrations
- Relocation budget provided for interstate or overseas candidates
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