#### Position Description:


Lenovo Data Center Group is currently seeking for a Field Support Engineer
(FSE) for our Lenovo Service Delivery Team.
This role will be responsible for on-site and repair center activities such as
critical breakfix, maintenance and remote repair of company and multi-vendor
systems solutions which may include hardware, software and networking products
as well as operating systems. Diagnose, troubleshoot and repair skills with
comprehensive server software problem resolution skills for major OEM server
operating system software and hypervisors and as well as configuration related
issues. Performs maintenance health check services such as firmware upgrades
and preparation of health check documentation and sign off.

Ensures customer satisfaction with a satisfactory service to customer.
Proactively responds to potential hardware issues to prevent unplanned
interruption of customers' business and able to advice customer a solution as
service improvement. Serves also as an internal resource on technical issues
especially during escalation to Level 3 and Product Engineering teams. May
deliver internal technical training and maintenance seminars and workshops for
other field engineer. May train other external partners and/or customers.

Key Responsibilities:

• Provide technical support to Lenovo Data Center Group’s customer
• Work and assist customer (remotely or onsite) to perform health check and
update of firmware, system drivers to Lenovo Data Center Group products
• Provide Service Reports to customer on Lenovo maintenance plan and product
update information
• Conduct service review meeting with customer
• Assist customer to perform problem determination and provide guidance to
customer on problem isolation and service data collection.
• Work with customer and Lenovo support team to develop problem resolution
plan
• Conduct problem review meeting with customer and provide service reports to
customer

#### Position Requirements:


 B.S./M.S in Computer Engineering, or Computer Science (with hardware skills
experience) or equivalent practical experience.
 At least 2-3 years of experience in Data Center Enterprise products such as
Server, Storage and Backup, Networking; preferable with field support and
machine repair experience
 Hands on experience on basic troubleshooting for VMware, Windows and Linux
servers is preferred.
 Experience with troubleshooting all aspects of server performance, storage
throughput and latency, networking, operating systems etc.
 Excellent analyzing and troubleshooting skills
 Excellent interpersonal and communications skills
 Excellent English speaking and writing skills
 Ability to travel 25-50%