#### Position Description:


Lenovo Data Center Group is currently seeking for a Technical Account Manager
(TAM) for our Lenovo Service Delivery Team.
This role will be responsible for managing all technical aspects of a
company’s relationship with its customers. Closely working with sales and
account management team to win new business and increase sales to existing
customers. By providing top-quality technical service before and after a sale,
technical account managers help to ensure customer satisfaction and strengthen
customer relationships.

Technical account manager is responsible for managing the ongoing support to
customers to confirm that they continue to make effective use of products. He
monitors support requests to identify any recurring issues and may recommend
changes to products. He hold regular review meetings with customers to discuss
any issues or problems and provide reports to the other members of the account
team. Technical account manager  analyzes customers’ support requirements and
identify areas where the company can offer improved service or reduce support
costs. By monitoring product performance and associated support needs,
technical account manager identifies opportunities to upgrade or modify
products so that they meet customers’ needs more effectively.

Key Responsibilities:

• Provides account management and high-level technical support to project
teams and customers.
• Project manager to put together installation programs that minimize
disruption for customers.
• Coordinates the installation and integration of services for customers.
• Analyzes customers’ needs and suggest upgrades or additional features to
meet their requirements
• Conducts service review meeting with customer
• Works with customer and Lenovo support team to develop problem resolution
plan
• Conducts problem review meeting with customer and provide service reports to
customer

#### Position Requirements:


 Post Graduate in Computer Engineering, or Computer Science (with hardware
skills experience) or equivalent practical experience.
 At least 2-3 years of experience in Data Center Enterprise products such as
Server, Storage and Network.
 Experience in technical support and sales, preferred with Data Center
infrastructure.
 Good communication and interpersonal skills.
 Critical thinking and problem-solving skill.
 Fluent English speaking and writing skills
 Ability to travel 25-50%

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.