Do you have a passion for helping people? Are you interested in joining a dynamic IT team serving an industry-leading software company? Do you want to learn about various aspects of IT?

As a member of the Global Solutions Center (GSC), you will provide technical IT support to Synopsys employees around the world via phone, chats, tickets and walkups from the Shanghai office.

Synopsys is the Silicon to Software partner for innovative companies developing the electronic products and software applications we rely on every day. As the world’s 15th largest software company, Synopsys has a long history of being a global leader in electronic design automation (EDA) and semiconductor IP, and is also growing its leadership in software security and quality solutions.

Description

As part of the Shanghai GSC support team, IT Support Coordinator will provide advice and friendly hands-on technical support to Synopsys employees. IT Support Intern is responsible for screening, referring and diagnosing internal inquiries and work requests as they relate to the maintenance of personal computers and related systems. Intern may assist in performing minor troubleshooting in the identification of applicable problems relating to PC's, application software and basic network communications. May assist in new computer configuration and tech refresh process. Intern earns the trust of customers and coworkers alike as they offer guidance, knowledge, and even tips and training. They will also provide assistance in updating Help Desk/Solutions Center procedures. Assist with equipment handover, recovery and management.

Requirements

• Candidate must have excellent interpersonal, verbal and written communication skills.
• Good knowledge of English verbal and written skills is required
• Must have basic PC, MS Office, Email and Internet experience and knowledge of Windows 7/10
• Must demonstrate computer diagnostic and troubleshooting skills
• The job requires ability to multi-task and work under pressure while meeting established productivity guidelines and flexibility to work in rotation

Education:

• Undergraduate college level currently attending PT/FT
• English Language Proficiency Certification will be added advantage
• MCP/A+/MCSE will be added advantage

上班地址：上海市长宁区长宁路1027号兆丰广场