The Role

• Support the function’s head in establishing and implementing Fresh & RTE Product Technology initiatives and strategic planning
• Participate in selection of appropriate and competent Suppliers, 3rd party service providers to support the implementation of Quality Program
• Coach BU and Banner team members to ensure Group Technical policies, SOP and Guidelines are consistent
• Facilitate internal training/briefing sessions in order to enhance knowledge
• Oversee 3rd party suppliers’ sites to ensure expectations and standards are met in accordance with strategic direction
• Support Group and local Procurement and Brand Teams through product development and product improvement without compromising on quality and food safety
• Ensure that all products meet all legal requirements, product quality and safety standards.
• Be involved or stand-by for Group Technical Crisis Management.  Ensure that the process, communication and management of the issue is documented and that full due diligence is executed
• Improve product quality against industry or international standards to help build Dairy Farm’s Supplier, Product and Surveillance monitoring programs
• Update closely from technical network, connections with the government or non-government agencies; specialist/experts, internal and outsourced international organizations, certification bodies, suppliers, technical or commercial associations, institutes, governmental bodies to proactively review and plan in advance of any new regulatory requirements and industry QA trends.
• Update the organization with the most prevalent, high risk Quality, Safety or Legality challenges in retail with providing solutions and build procedures in order to mitigate risk/impact to businesses
• Be involved or stand-by for Group Technical Crisis Management.  Ensure the process, communication and management of the issue is documented and due diligence is fully executed

The Person

• Degree in a Bio-Science preferably in Food Science and Technology
• Minimum 5-8 years’ work experience in food service, catering, retail business or related field
• Solid experience in manufacturing and product development with knowledge in manufacturing processes and retailer Technical practices, familiar with sampling techniques
• Technical experience across multiple Fresh Product Categories - Bakery, Dairy, Meat, Deli; Sushi, Hot Deli, Produce, Seafood is a plus
• Familiar with local product standards, regulatory requirements and registration; regulations in Asian EU markets is advantage
• Experience implementing and certification of Halal systems is preferred
• Proved experience in developing, implementing and certification of GMP, HACCP, GFSI’s Food Safety Management Systems
• Customer complaints management, investigation and troubleshooting
• Strong communication and interpersonal skills
• Proactive, adaptable, independent and self-motivated. Able to work under environment with challenges and multi-tasking, good project and time management
• Good command of both written & spoken English and local language capability is referred e.g. Bahasa, Chinese, Malay, Khmer
• Proficient in MS Office including MS Excel, Word and PowerPoint

The Firm (Dairy Farm / Banner)is responsible for ensuring that all personal information collected from each Candidate presented to Dairy Farm is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.