Key Responsibilities

Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. 

Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. 

Provides Alpha Site support to Engineering  specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool

Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. 

Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.

Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.

Supports GPS in the generation of documentation such as CENs and BKMs.  Creates and reviews  documentation covering technical improvements, system upgrades, and support plans.   Presents at customer level.  Ensures field implementation.  

Requirement

1. 3+ years experience in PDC Bright Field tools (Enlight or UVision family tools)

2. Other PDC platforms experience is a plus

3. Leadership experience is a plus

4. Is willing to travel 30% in both domestic and oversee

#LI

Travel requirements - up to 25-30%

Qualifications

Education:

Skills

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Travel:

Relocation Eligible:

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.