The Eaton Energy Transition and Digital team is accelerating advancement of its digital platform and is scaling plans to implement Brightlayer Digital Solutions for their end customers in Europe Middle East and Africa. The software technology is designed to help manage, monitor and control devices along with management of key resources such as power, space and IT Infrastructure in our customer computing environments with a particular focus on data center as well as commmercial and industrial buildings. The Technical Sales Engineer will support all technical presales activities related to Eaton Brightlayer portfolio of SW applications in order to close opportunities successfully. He/she will use all technical resources from the Digital Hub to achieve this goal. In order to provide product offering that fulfills customers needs, the SW Technical Sales Engineer performs the below critical tasks: A. Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries. Provide optimum service support for customers through phone, personal visits, etc. B. Develop service related trainings to field staffs as well as customers C. Perform service activities according to company policies and safety standards D. Develop documentations for service related issues and resolutions. E. Investigate and troubleshoot product service issues F. Identify problems and record solutions for reference purposes G. Educate customer representative about the product usage and maintenance H. Stay updated on industry standards and technical service knowledge I. Address customer enquiries in a timely manner J. Coordinate with Engineering to fix product issues K. Inform Management on product /service issues as observed through interaction with clients. Qualifications #LI-AS1 A Bachelor's Degree in Software Engineering or similar. 5 years experience in application engineering in a sales environment Highly knowledgeable in reading blueprints, designing and planning. Good communication skills, excellent computer skills, interpersonal skills, analytical and problem-solving skills What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA ETD SERV Services Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes Does this position offer relocation?: No Travel: Yes, 10 % of the Time