Division:

Cardiac Rhythm Management Division

Direct Reporting to:

Sales Supervisor, Malaysia

Job Summary:

To provide technical support to physicians during device implant and meet sales target assigned.

Responsibilities:

• Perform CRMD product in-service and sales call to current and potential customers in assigned territories.
• Manage consignment stocks in assigned territories.
• Prepare quotation & etc. upon request.
• Ensure customer sales cycle is complete (including obtaining PO and etc.)
• Provide technical service and support and patient follow-up to external customers.
• Provide training to cardiac technicians, referral doctors, healthcare workers and team members.
• Obtain market intelligence such as competitor product, pricing, market share, marketing program etc.
• Understand local government healthcare policy and market trends.
• Handle and process customer complaints in a timely manner and in accordance to Abbott requirement.
• Assist in clinical research, when necessary

Other Functions and Responsibilities:

• Serve as back-up for other CRMD team  members
• To be on call for emergency/ follow-up cases during weekends or after office hours.
• Handle and process customer complaints in timely manner and according to Abbott CRMD Malaysia policy and requirement.
• Execute the job responsibilities according to applicable standard operating procedures of Abbott CRMD Malaysia.
• Ensure applicable standard operating procedure Abbott CRMD Malaysia.
• Perform other related functions and responsibilities assigned by supervisor.