Responsibilities

• Taking the lead in technical product specification, application and protocol optimization discussions with clients and prospects for the cell culture product portfolio in the Bioproduction Division (BPD) offering.
• Assist commercial team in identifying customer opportunities, needs, determine technical feasibility of custom media requests and media/process optimization opportunities in consultation with the Associate Technical Director APAC (CC).
• Serving as the primary field-based technical interface to potential and existing BPD customers
• Provide troubleshooting on issues that arise related to end-User’s technical skills, cell-line selection, experiment design and results of media development/optimization process
• Using your advanced and continually expanding knowledge of our Cell Culture products & services and the biopharmaceutical development & production process to provide effective recommendations to the customer on Cell-line selection, media selection and optimization, feed & process selection and optimization, and adoption of PD Direct services.
• Facilitate efficient communication between SEATW Commercial team and headquarters of the business unit and production site in USA through the Associate Technical Director APAC (CC).
• Participate in training programs for Commercial teams & Thermo Fisher Scientific staff and seminars to external customers to increase customer awareness of the cell culture product line & services, core competencies and increased technical skills of the BPD team
• Making suggestions on how products can be improved, and also inform product management of new technologies that could complement our existing range from the perspective of identified customer needs
• Sustained evaluation and awareness of competitor activities and innovations within our accounts, and the marketplace generally, ensuring that relevant information is circulated within our organization in an effective and timely manner
• Discover new sales opportunities by pre-sales activities and complete annual sales target.

Requirements

• M.S. or above in biotech or life sciences
• Excellent science/bioprocess skills
• 8 years or above of hands-on work experiences in large-scale mammalian cell culture, experience at a pharmaceutical production company preferred
• Understanding of cGMP regulatory environment
• Working as part of a highly effective team of professionals
• Self-motivated, proactive work ethics. Able to work independently with limited day-to-day supervision of the manager.
• Travel will be required
• Excellent English Communications Skills. Mandarin would be an advantage