The Technical Sales Specialist Asia Pacific will ensure optimal utilisation of appropriate technologies, products, and services within their manufacturing processes (i.e. design and development, optimization and scale-up, installation and validation). In addition, the TSS will coordinate in-Country TSS activity in the Asia Pacific region and ensure alignment with the Commercial Sales Team to ensure we deliver on our corporate commitments and ensure our customers achieve their critical success factors in terms of meeting their business goals. To do this we must ensure our products and support activities deliver tangible cost savings within a process by, for example, improving yields or reducing the lead time to bring new customer products to market.

Key Responsibilities:

• Together with the Technical Sales Director, coordinate the Technical Sales Specialist (TSS) team being the primary field-based technical interface for our Single-Use products & technologies to potential and existing clients.
• Providing mentoring and influence management structure to the SUT TSS teams in APAC for the SUT Consumable product portfolio.
• Self-initiated and/or in collaboration with in-country BioProduction Account Managers and Technical Sales Specialists perform prospecting & technical consultative selling activities in the Asia Pacific Countries & sub-regions.
• Providing and delivering high calibre technical presentations to complement the sales teams’ commercial sales activities.
• Taking the lead in technical product specification and application discussions with clients and prospects for our SUT Consumable product portfolio.
• Either directly or via appropriate country/region based TSS, assist commercial teams with customer surveys, inquiries, and product briefs, collaborating and making recommendations to clients on potential process improvements through utilisation of our technologies and concepts.
• Together with the Technical Sales Director SUT & APAC FAS Manager coordinate with the Regional Marketing Management and Global TSS management, to execute training activities and workshops on the application and capabilities of our products. Where appropriate, participate in training meetings on the application of our technologies as they apply to the needs of our customers
• Coordinate the support for the Commercial Sales activities in work with FAS to execute product troubleshooting and complaint handling activities. Provide necessary data and feedback to Sales Support, Product Management, Quality Assurance, Engineering, and R&D as appropriate.
• Taking the lead in all aspects of qualification/validation studies and programs initiated with our clients for our SUT Consumable product portfolio..
• Technical presentations & demonstrations at customer sites and scientific conferences.
• Provide necessary voice of the customer (VOC) to market and product management of our products and services.
• Being aware of relevant professional organization activities, and participate in meetings as a delegate, speaker or contributor to the society.
• Promoting the Employer’s image and product reputation.

Key requirements

• Knowledge of bench-top scale, pilot scale and large-scale cell culture production processes
• Knowledge of Bioprocess Liquid management processes
• Understanding of Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) processes pertaining to Automated Cell Factory systems and collaborate with TSS BEA and relevant FAS to drive SAT/FAT events for APAC customers
• Support Flexible and Rigid solutions consumable product lines and new product development activities for upstream processing
• Presales – Technical presentations on the features and benefits of our products. Lead technical discussions on Bioprocess Container, Liquid management & transfer applications and position Thermo Fisher Scientific capabilities
• Post sales – Consultation on optimisation and troubleshooting scale processes & workflows for Bioreactors and Fermenters and large-scale Cell Culture systems.

Minimum Requirements/Qualifications:

• Education: Bachelor’s degree or higher in Chemistry, Chemical Engineering, Biotechnology or related field.
• Technical Knowledge: Excellent understanding of both upstream and downstream processes in the BioProduction workflow
• Experience with process equipment, bioreactors, large scale monolayer culture systems & sensors.
• Familiarity with GMP regulations and Bioprocess workflow would be of significant benefit.
• Five (5) years minimum experience in technical sales/marketing in a related industry with experience in selling to the bioprocess industry preferred.
• Demonstrated ability to be effective in a globally matrixed organisation
• Able to work independently with limited day-to-day management supervision.
• Frequent Travel will be required up to 50%
• Exceptional oral and written communication skills being well versed in value selling techniques and the ability to sell up into organisations.
• Strong track record of selling high-dollar production systems within the Life Science industry.
• Knowledge of how to handle sales opportunities with complex and lengthy sales cycles.
• Ability to multi-task with an attention to detail.
• Must have strong customer service and relationship building skills within industrial marketplaces.
• Well versed in Word, Excel, and PPT at a minimum.