Main duties will involve evaluating and preparing quotations and tenders, along with evaluation of sales orders and amendments to orders. Supporting the MEDC Area Sales Managers and customer base responsible for the MEDC portfolio of products at all levels of the market. The engineer will work closely with manufacturing and technical personnel as well as the main customer service function, and will be involved in direct interaction with customers, handling queries and attending to customer specific needs. To accurately and efficiently evaluate customer specifications, in order to create quotations for the MEDC portfolio of products. Ensure technical compatibility, commercial viability and regulatory conformance. To technically evaluate incoming customer purchase orders, ensuring the product matches the customer requirement, and conforms to regulatory certification directives. Responsible for technical account management. Management of large orders and key contracts, ensuring all aspects of the project are controlled to maximize customer satisfaction. Develop relationships with strategic accounts and contractors. Communicate effectively both verbally and by email with internal and external contacts. Be proactive in the identification and full investigation of customer complaints. To develop a working technical knowledge of the MEDC product portfolio and certification. Liaison and coordination with MEDC internal departments and other entities to ensure accurate technical information is delivered to the customer. Contribution to the customer service team’s predefined service levels and strive to continuously improve those levels and associated processes. Qualifications Proven experience in a technical discipline (e.g. electronic engineering) or commercial service environment is not essential but an advantage. Interpersonal and communication skills Excellent team working skills Capacity to effectively organise and prioritise workloads High level of customer service skills HNC or equivalent in technical discipline would be an advantage Experience of responding to invitation to tender or expression of interest would be an advantage Proficient use of Microsoft applications Experience within an industry with high levels of regulation would be an advantage Experience of working with SAP would be an advantage Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Europe, Middle East, Africa Organization: EPG CHD HAC Hazardous Area Communications Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No