Technical Service Engineer Now’s our time to inspire the future of healthcare together. Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. Join our team now at Siemens Healthineers as a Technical Service Engineer. This is role is well-suited to an ambitious professional looking for the next step in your career. As a Technical Service Engineer you will provide technical product and system support to internal staff and external customers; complete technical-oriented service tasks of various scopes; and support in planning and managing these tasks. In this role you will be responsible for: Leading in complex product support and problem solving to customers remotely via the complaint handling processes and documenting accordingly. Involvement in on-site and in-house troubleshooting for complex products and product issues that arise in the field. Management of cross-functional teams focused on problem solving for critical (hot) accounts that encounter complex problems. Assisting in programs to increase customer satisfaction. Leading the field communication program which provides information to the field via service knowledge bulletins. Providing recommendations of complex product needs of the customer to product design groups. Leading coordination for new product introductions as they relate to Headquarter support. Preempting potential problems and providing effective solutions in reaction to application of concepts, techniques, knowledge, or processes. Displaying original thinking in applying principles, theories, and concepts on a wide scale of problem solving. Leading technical exchange meetings with regional service colleagues. Successfully serve as point of authority and/or source of technical/scientific knowledge for area of expertise. Demonstrate knowledge of organization's business practices and issues faced and contribute to problem resolution of those issues. Act as advisor to management and business partners on routine technical matters. Experience and requirements for success in this role: 8-10 years of successful experience in related field and successful demonstration of responsibilities above. BS/BA in related discipline or equivalent combination of education and experience. Advanced degree MAY be substituted for experience. Prior experience in a Healthcare role and familiarity with the medical device industry At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Organization: Siemens Healthineers Company: Siemens Healthcare Diagnostics Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. 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