Task Description
- Resolve incoming support requests, incidents and problems in the required languages Korean and English
- Resolve escalated bottleneck parts enquiries for all Mercedes-Benz business units (passenger cars, vans and trucks)
- Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system)
- Analyze and investigate logistic issues using own knowledge, computer applications and other Daimler entities and external partners
- Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requests
Specific Knowledge and Skills
- Excellent communication skills
- Fluent in Korean and English, both verbal and in writing
- A further Asian language (e.g. Japanese) would be preferable
- Experience in customer support/problem solving business processes
- Affinity with the car trade and technology
- Strong identification with the Mercedes-Benz organization
- Knowledge of Mercedes-Benz products ad their parts
- Ability to understand the relationship between internal and external processes
- Ability to understand interactions between demand and supply in the logistics chain
- Handling escalations in combination with regular workload without detriment to own stress level
- Acts as a "brand ambassador" with a strong customer focus
- IT knowledge (basic knowledge & MS Windows/Office)
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