Technical Service Specialist (Kwa-Zulu Natal) )
AbbottJohannesburgUpdate time: January 22,2021
Job Description
Primary Objective of Position
To provide technical support to the Specialists / to assist Customer Trainers and to provide Support to Contractors/Distributors
Investigates systemic problems, identifies causes, and develops practical solutions and provides troubleshooting to customers and Contractors/Distributors in the region.
Major Responsibilities: .
•Installs, maintains and troubleshoots all Abbott analyser systems with in the African region.
•Assists Technical Service Manager in continually improving analyser system reliability and repair times
•Collaborates with TSM/FSS in developing the expertise of FSEs & Service Support Contractors/Distributors with additional training on-site and in the Training Centre
•Provides technical in-depth troubleshooting, expertise & service support to Technical Support Specialists, FSEs & Service Support Contractors/Distributors for problems associated with analyser, operator, application and reagent complaints
•Performs system modification and engineering product upgrades/updates at customer sites
•Implements major product upgrades relative to the assigned system/product group
•Collaborates with Sales department to assist with basic troubleshooting training of Customers
•Performs stand-by duty as part of FSE team
•Performs 24-hour technical support to customers when on stand-by following Abbott’s Complaint Handling Policy
Experience/Education :
•University degree OR Diploma in Electrical Engineering OR Biomedical Engineering OR Related.
•A minimum of 3 years’ experience within a Field Service Role having dealt with IVDs and Biologics is preferred.
Ideally have strong Haematology experience
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