For 130 years Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, minimally invasive medical devices, coronary stents, nutritionals and branded generic medicines. We help people with diabetes effectively manage it without painful finger pricks.
Abbott is one of the most diversified companies in healthcare. Our 109,000 colleagues serve people in more than 160 countries.

We are now looking for Technical Solution Design Specialist.

Core Job Responsibilities:

•Work together with the commercial team to plan, prioritize prospects and customer contact towards achieving agreed business aims

•Plan and manage the lab solutions portfolio according to an agreed market development strategy

•Maintain and develop existing and new customers through workflow consulting and ethical sales methods;

•Manage product/service mix, pricing and margins according to agreed aims

•Use customer and prospect contact activities tools and systems, and update relevant information held in these systems

•Respond to and follow up customer/sales team enquiries using appropriate methods

•Attend and present at external customer meetings and internal meetings to develop sales opportunities and aid business development

•Provision of technical information and responses for the tender and contract team; where appropriate complete tender documentation

•Support the marketing activities and integrate sales efforts e.g., product launches, promotions, advertising, exhibitions, etc.

•Monitor and report on market and competitor activities and provide relevant value gap reports and information to area marketing

•Liaise with implementation team to ensure that our laboratory solutions are executed according to customer need and sales process

•Provide post implementation workflow consulting to ensure customer expectations and value propositions are delivered and recognized

•Achieves consistent high level of customer satisfaction

The core responsibilities of this role are;

•Understand the customer goals and define KPIs in order to achieve better measurable performance outcomes.

•Keep a holistic approach to create solution using 3rd party providers.

•Drive and maintain the sales cycle in the appropriate pace.

•Configure the best solution for the customer needs based on quality, cost effectiveness and timely services.

•Ensure the created solution to deliver the expected performance.

Requirements:

• Minimum of 2 years track record in the diagnostics industry with demonstrated success;
• Fully conversant in consultative selling techniques and methodologies;
• Ability to work/influence across multiple Abbott divisions;
• Collaborative enterprise thinking;
• Willing to adapt to and drive organizational change;
• Thought leadership;
• Ability to develop and maintain strong customer relationships;
• Excellent interpersonal and influencing skills;
• Willingness to work in cross-functional teams;
• Ability to develop and champion new ideas and approaches.