Main Tasks/ Responsibilities:

Technical Support:

• Provide technical assistance to resolve technical problems encountered by dealers & customers
• Handling of technical queries & distribute all technical information to internal and external customers
• Prepare local PSI (Parts & Service Information) when required
• Provide technical feedbacks to related functions for improvement
• Assist and arrange field surveys conducted through R&D
• Initiate roll-out of campaigns for the region

Training:

• Provide technical training to internal staff, dealer technician, customer as required
• Training reporting updating/maintenance/analyses to seek improvements in training requirements and deliveries
• To assess dealers technical competence level.

Warranty:

• Make sure warranty claims to meet warranty terms & conditions and rules.
• Support dealers on daily warranty questions
• Claim judgment based on authorization level

• Analyzing of claims data

• Conduct necessarty Warranty trainings to improve dealers capacities
• Manage failed parts business.
• Other assignments from manager.

Required knowledge & experience:

1. Education/Professional Qualifications required for the position:

l Educational qualification: University/college degree in machinery, automotive, construction equipment, or related

l Strong technical knowledge

l Field experience in CE products is preferable

l Statistical/analytical/presentation knowledge & skills

l Paver technical related experience is preferable.

l Milling technical related experience is preferable.

l Compactor technical related experience is preferable.

2. Additional Important Requirements:

l English reading/speaking

l Computer operating (Windows, office)

上班地址：上海奉贤区