Main Tasks/ Responsibilities:

Technical Support:

• Provide technical assistance to resolve technical problems encountered by dealers & customers
• Handling of technical queries & distribute all technical information to internal and external customers
• Prepare local PSI (Parts & Service Information) when required
• Provide technical feedbacks to related functions for improvement
• Assist and arrange field surveys conducted through R&D
• Initiate roll-out of campaigns for the region

Training:

• Provide technical training to internal staff, dealer technician, customer as required
• Training reporting updating/maintenance/analyses to seek improvements in training requirements and deliveries
• To assess dealers technical competence level.

Warranty:

• Make sure warranty claims to meet warranty terms & conditions and rules.
• Support dealers on daily warranty questions
• Claim judgment based on authorization level

• Analyzing of claims data

• Conduct necessarty Warranty trainings to improve dealers capacities
• Manage failed parts business.
• Other assignments from manager.

Required knowledge & experience:

1. Education/Professional Qualifications required for the position:

l Educational qualification: University/college degree in machinery, automotive, construction equipment, or related

l Strong technical knowledge

l Field experience in CE products is preferable

l Statistical/analytical/presentation knowledge & skills

l Paver technical related experience is preferable.

l Milling technical related experience is preferable.

l Compactor technical related experience is preferable.

2. Additional Important Requirements:

l English reading/speaking

l Computer operating (Windows, office)

上班地址：上海奉贤区

本公司是2001年成立的德国宝马格公司（www.bomag.com）设在中国的全资控股子公司，主要从事BOMAG产品的销售及售后服务。业务范围涉及道路工程、基础工程、市政维护工程设备等。为中国用户提供一流专业的筑路和养护设备，同时给予技术支持、售后服务、零部件供应和技术培训等服务。年营业额超过2.5亿人民币。自成立以来，积极扩展公司规模，在短短时间内分别在上海和北京设立了分公司。BOMAG是世界领先的压路机制造商, 提供用于土壤, 沥青和垃圾填埋场的压实设备以及稳定土路拌机和沥青路面现场冷再生机，摊铺机和铣刨机。总部位于德国，建于1957年，在奥地利、法国、英国、意大利、加拿大、日本和美国拥有7家分公司，在德国博帕德、美国的奇伟力（Kewanee)和沃伦堡（Warrenburg)以及中国上海设有4家生产工厂。

公司提供往来汶水路、沪太路、闵行地区班车