Job Summary As a Technical Support After Sales for Uninterruptable Power Supply, you manage escalations coming from internal stakeholders, attend to project review for new development products and train Eaton after salespeople. You will work within our level 3 world class Technical Support Team in our Montbonnot site with a dynamic team of 5 people and work with the sales organizations all across Europe Middle East Africa (EMEA). Job Responsibilities In the technical support you are in charge of 4 main activities: You manage incoming international technical requests (90% e-mails, 10% phone) about UPS issues from the Eaton technical support: You are responsible for the analysis and the follow-up of the cases until they are fixed by a performing IT tool You provide an appropriate and rapid response to users by ensuring customer satisfaction When necessary, you lead technical meeting with the Eaton local correspondents, Research & Development and to possibly end customers Time to time, due to complex technical issues, you go to customer site for technical expertise You collaborate fully with the team in place to ensure up-to-date documentation You attend project review for new product development: You bring the technical expertise with the field experience You are the interface with Product management to sum up enhancements required or new needs You train the technical correspondents in Eaton: You are in charge of preparing the training and the evaluation survey You deploy the training for new product launch and for new releases Other responsibilities: You contribute to the continuous improvement of the department You analyze product in the laboratory coming from customers Qualifications Qualifications Education level required: Bac+2. Years and area of experience required: 3 to 5 years of related skills Experience in technical support or field service is appreciated. Technical knowledge: Electric or Electronic or Electrotechnics. To be able: To sum up and clarify information coming from different sources To characterize technically a problem (steps to reproduce / steps to solve) To lead meeting To share the information with others: team spirit Methodical. #LI-JC2 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA CS DPQ Distributed Power Quality Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time