Job Descriptions:

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  Responsible for assisting in the selection and supply of technically sound products sourced through the Premier Farnell SSG and ensuring that retained suppliers meet the stringent technical and approvals requirements for each served market.
• Responsible for supporting internal customers to answer and resolve technical queries / issues based around products sourced by SSG Team.
• To liaise with suppliers to provide information and solutions to customers on topics such as parts selection, cross-referencing obsolete components and offering guidance and support in design efforts.
• Familiarity with the product testing processes and procedures necessary to test mains powered products during sample evaluation, pre shipment and post shipment stages.
• To provide enterprise level technical support to our internal customers via phone, web, email and other support channels as required
• Take ownership of customer issues reported and see problems through to resolution and research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams and provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues, prepare accurate and timely reports and document knowledge in the form of knowledge base tech notes and articles
• Work with the Product team to assess the Private Label requirement for a product and develop a complete technical specification of a product which fits the requirement of Private Label product
• Perform technical specification evaluation of a Private label product to ensure spec matching of PF requirement
• Review OEM supplier’s functional testing, type testing, environmental testing process to ensure design-in quality
• Review OEM’s supplier’s product testing compliance to relevant IEC/IEEE/CE standards

Job Requirements

• 
  Broad technical knowledge in electronics with proven commercial experience and integrity
  

• At least 3 years of experience in design and/or application of electronic products.

• 
  Strong problem-solving skills

• 
  Excellent written and verbal communication skills to work cross functionally

• 
  Excellent English skill both in reading and writing

• 
  Positive – can do attitude.

• 
  Keen attention to detail

• 
  Strong analytical skills
• 5 years of hands-on experience in technical support and product testing experience for electronic components/ electronic products /Test & measurement equipment

• 
  Familiarity with IEC, IEEE, CE, MIL, and global standards for electronic products

• Experience working in a multinational
• Experience working in a matrix organisation

上班地址：中国深圳市福田区泰然四路天安數碼城创新科技广场一期