Headline:

Expanding Global Tech Services Company seeking to recruit a Senior IT Technical Support Engineer to join their team. This is an ideal role for someone who wants to grow their network skills especially LAN/WAN, Wireless and Security. The role will involve predominantly BAU support works but there will be some opportunity to work on projects. The ideal candidate will a self-starter requiring minimal supervision and will be reporting directly to the Global IT Network Manager.  It is envisaged that the successful candidate will have previously worked in at least a 2nd line capacity with the experience and ability to troubleshoot Enterprise Network.

The company offers genuine career progression and have a very good staff retention rate due to the team spirit adopted by the company.

Responsibilities include:

• Troubleshooting and remediation of network related issues.
• Collaborating with colleagues and end users on resolving and/or identifying root cause issues.
• Managing and proactively picking up network support tickets for resolving within SLA’s.
• Active monitoring of networks, observing trends and identifying opportunities to improve network performance and stability.
• The day to day administration and support of appropriate network management tools and the regular reporting of network performance
• Responsible for day to day configuration management of the various network infrastructure components e.g. Switches and Firewalls (typically Cisco) and taking steps to secure configurations through appropriate backup
• Monitoring of and administration of network switching, routing, wireless and security
• Ensuring maximum uptime of networking services, implementing suitable monitoring, HA and remediation

Key Skills, Experience and Requirements:

• Routing – conceptual understanding of network routing protocol (static, BGP, RIP).
• Switching – good understanding of VLAN, catalyst 2k/3k, stack wise, Etherchannel.
• Security - ability to diagnose and troubleshoot IPSEC VPN, Cisco ASA, Pulse Secure/Juniper SSL VPN, Cisco ACS (RADIUS, TACACS, NAC) etc.
• Wireless – ability to diagnose and troubleshoot Cisco WLC, FlexConnect and Meraki systems.
• Monitoring – experience of using Network Monitoring platforms like PRTG, Solarwinds etc to diagnose network issues before and/or after an issue has occurred.
• Certification - current Cisco CCNA R&S is required at a minimum.
• Experience of having worked in a NOC/support environment.

Soft Skills:

• Documentation – ability to document network Visio diagrams, whitepapers, reporting, updating info, presentation, knowledge share
• Experience of direct end user support engagement, verbally, in person and electronicallySoft Skills:
• Documentation – ability to document network Visio diagrams, whitepapers, reporting, updating info, presentation, knowledge share
• Experience of direct end user support engagement, verbally, in person and electronically.
• Character - approachable, flexible, self-starter, engaging
• Ability to learn quickly and adapt to new technologies
• Strong Team player with flexible mind-set and can do' attitude
• Ability to plan out work load and take on responsibility of end user support issues.
• Clear and understandable spoken as well as written English is a must

• Desirable:

• CCNP – R&S and/or Security
• Linux (Opensource technology)
• Dell/multivendor switching
• Infrastructure (VMWare/Hyper-V)
• Microsoft OS’s (desktop and server)
• Cloud Technology (AWS, Azure, DC hosting)
• SD-WAN
• Projects – greenfield and brownfield
• International experience
• The company offer a 25 days annual leave with excellent renumeration package.  If you are a proactive individual with an excellent attention to detail, have a strong approach to work and experience working in an enterprise environment then PLEASE APPLY NOW!