Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

For our Marketing, Sales and Product Management team, understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose.

As a Technical Support Engineer, ABB Drives is a pioneering technology leader, providing products and solutions to help our customers maximize productivity, safety and energy efficiency, with a focus on reducing impact on the environment.

You will be the first and consistent point of contact for customers and business partners of the Drive Products Product Group/ Drives Business Line/ Motion Business in Wuxi/China country/NAS region. Using your customer service skills and knowledge, you will help solve diverse customer inquiries in support of the wider {sales or other function/business} team.

Your responsibilities

• Provide technical support to customers with drives products
• Include product training, product selection & field commissioning. Need frequently travel and provide detail travel reports.
• Drive field quality owner, product failure analyze with PE and report to related person on time as customer interface.
• Prepare product technical and market material, such as flyer, catalogue and user’s manual, including translation and proofreading.
• Product database maintenance (C-scot system).
• Study on specific industry process. Exchange knowledge of application and best practices with global PG team.
• Share low voltage drives technical information with Product Management, Product Marketing & Sales and Technical Support.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Master’s or Bachelor’s Degree in Automation or Electrical Engineering.
• 2-3 years of experience in Automation Products Support.
• Experience in low voltage electrical products and power electronics technical support is preferred.
• Expertise in Customer facing situations is an added advantage.
• MNC (Multi-national company) or International experience (work or study) is a plus.
• Proactive attitude and willing to take challenges and encouraging & motivating the whole team to do so.
• Willingness to travel on business work.
• Fluent in oral and written Chinese and English.