About Bentley Systems

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $700 million, in 172 countries. www.bentley.com

 

 

Technical Support Engineer I

 

Location: Remote work available. Must be able to work standard business hours in Central Time Zone.

 

Position Summary:

As a Technical Support Engineer, you will be responsible for providing support to users on SYNCHRO Brand products and issues. Works with users and colleagues to define technical problems, determine the solution, and assist in implementing the fix. Utilize tests, tools, and diagnostic procedures. 

 

Your Day-to-Day:

• Providing technical and user support for SYNCHRO’s users' utilizing the ticket tracking system, knowledge base, scripted actions, and free-thinking. 
• Building knowledge base for products, solutions,  and processes. 
• Improving front-end troubleshooting skills while learning to understand (and addressing) the needs of the user's business. This can include working through the LEARN Server, and other self-led training material
• Staying up to date with primary products and knowledge of the base functionally of adjacent products.
• Keep expanding knowledge on products, solutions, and processes.

 

What You Bring to The Team:

• 1-3 years’ experience in Technical Support, Customer Support or User Support is required.
• Must be available to work standard business hours in Central Time Zone.
• Must be proficient in Microsoft Office Suite.
• Understanding of construction terminology is a bonus but not a requirement.
• Experience working within the software industry is a plus.

 

Additional Skills Required

• A "user first" attitude and desire to help solve problems
• Excellent language and written communication skills
• Communication should be handled with patience, friendliness, and clarity
• Emotional intelligence when talking with users
• Analytical thinking skills
• Troubleshoot and document in a methodical manner
• Proficiency in documenting accurately solutions provided and any needed troubleshooting steps required
• Providing information via forum posts & wikis
• Work well with colleagues to help resolve issues

 

#LI-REMOTE

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Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Bentley is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age or any other protected characteristic.  Additional information about your rights as an applicant under the law may be found by clicking here and here.

 

Bentley participates in e-Verify / Bentley participa en e-Verify

 

Right to Work / Derecho a Trabajar

We encourage you to request a reasonable accommodation  if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com.

 

Search Firm Disclosure:
Please be aware Bentley is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Bentley via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Bentley will be deemed the sole property of Bentley and no fee will be paid in the event the candidate is hired by Bentley.