Location: Krakow, Poland.

 

Position Summary:

 

Bentley Systems is seeking a talented individual to become a valued member of our successful team as a Technical Support Engineer. This position is part of our Building Global User Success team. The Building Global User Success team is responsible for the ongoing development and implementation of new products, features, and support in Bentley’s OpenBuildings (or AECOsim), Speedikon and OBES/Hevacomp product offerings.  The team interacts with Professional Services, Product Development, Product Management, Quality Assurance, Marketing and Sales teams.

As part of the Global User Success team the technical support engineer is responsible for providing technical and user support via phone, e-mail, and web-portal for Bentley’s users. This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments.  The position is responsible for problem analysis, documentation, resolution, escalation and creating content (like manuals, videos, etc.) involving Bentley’s supported products. There will also be a requirement to provide remote and onsite training/demo as well as consultancy services to our users.

 

Your Day-to-Day:

 

• Serve as the primary support liaison between the Users and Bentley.
• Provide prompt and courteous troubleshooting and technical support to users via e-mail, phone, and web-portal.
• Escalate the issue when user needs immediate solution.
• Act as liaison between user and development support.
• Keep accurate notes and details on user support requests.
• Document software problem defects or Enhancements for review and corrective action.
• Create tests, tools, and diagnostic procedures for use by product support personnel.
• Assisting in Technical Product documentation and doing quality check.
• Should create content (e.g., Wikis, Videos, technical tutorials, etc.) for the product features and operations.
• Provide training and demo to user on product upgrades and adoption
• Able to work in different shift hours for Global users (different time zones).

 

What You Bring to The Team:

 

• Bachelor’s degree in Civil, Architecture, Mechanical, or other related discipline.
• 2-6 years of experience in technical support with user interaction and troubleshooting fundamentals demonstrated.
• Some experience in BIM applications would be added benefit.
• Knowledge of MicroStation, AutoCAD, Bentley Building Application (OpenBuildings/AECOSim) or ProjectWise is an asset.
• Possess excellent written and verbal communication skills in English. and other global language would be a plus.
• Good analytical skills and A motivated self-starter with the ability to work independently.

 

What We Offer:

 

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

 

Who We Are:

 

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geosciences software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $1 billion in 172 countries.  www.bentley.com

 

Equal Opportunity Employer:

 

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

 

 

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