Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people? The primary function is to provide technical support (pre-sales, commissioning and after sales) to internal and external customers and/or the sales organization by acting as a primary point of contact on several channels: telephone, e-mail, web ticket, and chat for EATON Electrical division. The main activities to be covered are related to EATON solutions for residential and commercial market. The Technical Support Engineer act as a fist point of escalation for inquiries and troubleshooting on hardware and software cases, starting from commissioning resolutions, pre-sales and post-sales inquiries. Support the process documentation and knowledge sharing sessions, tools deployment and contribute to increase the customer satisfaction and the technical knowledge within the team. Your main duties: Provide technical support (hardware and software) related to EATON portfolio for a defined product division via phone/email/webchat etc. Assist customers to resolve hardware & software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers. Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology. Drive customer loyalty through quality of service, improved value and through a high-performance culture. Provide support in follow up the installed base and track the commissioning with creation of daily/weekly/monthly team reporting tools. Participate on CI projects and initiatives to increase productivity and add value from team and BSC activities. Qualifications Required: Engineering or equivalent Technical Degree (Electrical/Electronic Technician, Computer Science / Engineering preferred) Preferable to have some experience in the area of power distribution / industrial automation. Fresh graduates are also welcome. Good understanding of electrical products and related applications Analytical mindset, communication skills, problem solving, IT skills English fluent (any other EU language is an advantage) Then we want to hear about you! What Eaton offers: Competitive compensation and benefits package Excellent working environment – safety and ethic are important for us Culture & Values – We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Engineering Region: Europe, Middle East, Africa Organization: ES EMEA Sales and Marketing Customer Experience Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No