Eaton’s Power Components Division is currently seeking a Technical Support Engineer join our team. This role can be based in Moon Township, PA or Arden, NC with a hybrid schedule. Relocation is available! Position Overview: This position provides pre- and post-sale call center technical support for power and energy meters, protective relays, software and communication products. Serves as a technical resource to customers and Electrical Group personnel for complex problems. Provides remote support to assist end users and field engineers with product installation, device configuration and data acquisition needs. Provides technical explanations, demonstration and training of products to customers, field engineering and marketing support functions. Assists in-house engineering and marketing personnel in suggesting concepts for new products or modification of existing devices. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Essential Functions: In this role, you will: Provide technical support for power quality and energy meters, protective relays, connectivity and software products also supporting services for internal and external organizational channels. Diagnose customer issues and identify appropriate resolution through multiple media outlets including phone, email and conference/in-person meetings. Maintain and update customer call tracker database (log customer calls with respective resolutions, Open, Close tickets) Provide efficient and accurate pre-sales application and technical support by analyzing and recommending solutions to meet customer’s needs including cross referencing competitive product Conduct hardware and software testing and research to duplicate and resolve customer issues Communicate with lead technical support engineers around customer status and issues Proactively communicate customer needs to the product line Continue professional development in preparation of technological advancements When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Associates Degree in Electrical, Electrical Engineering Technology or Software Engineering or relevant Military Experience Minimum five years’ experience in power systems or electronics Must be able to work in the United States without corporate sponsorship now and within the future Preferred qualifications: Bachelor’s degree in Electrical, Software or Computer Engineering Prior Technical Support, Customer Service and/or Call Center experience Fluent in industrial Ethernet communications (e.g. Modbus TCP, BACnet/IP, SNMP, etc) Fluent in industrial fieldbus communications (e.g. Modbus RTU, BACnet/MSTP, Profibus, etc) Position Criteria: Strong executive presence Excellent verbal and written communication skills Experience building and leading a team of Product Managers Results-oriented We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) #LI-LS3 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Engineering Region: North America – US/Puerto Rico Organization: EPG CPD PCD Power Components Division Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time