Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E The primary function of this role is to provide technical product support (pre-sales, commissioning and after sales) for low voltage power distribution components via phone, email and chat. The main task is to handle technical inquiries, in multiple aspects, as a second level point of contact within the organization. Also, support product management department with technical documentation creation or modification with senior colleagues' assistance. Responsible for interfacing with sales engineers, sales representatives, local field service engineers, application engineers, Level 1 technical support, local colleagues, area managers, quality department, product management and R&D in order to handle a variety of technical inquiries, as well as to bring valuable information for product or process improvement. The Technical Support Engineer is able to provide training on products and processes to team members, colleagues from the same or different departments. Participate in strategical decisions about process improvements, tools deployment and contribute to increase the customer satisfaction. Your main responsibilities: • Provide fully proficient technical support (pre-sales, commissioning and after sales), mostly to internal colleagues but also end customers, on a given product line • Act as a product line expert for customers and partners to carry out and identify solutions to standard and non-standard task/queries • Deliver product trainings to internal colleagues • Draft Technical product data, documentation, training material related to the specific products, with senior colleagues' support • Provide market feedback on product or process improvement to product management and/or R&D • Collaborate with R&D and Product Management on customer's issue resolution • Contribute to knowledge sharing sessions and Continuous Improvement initiatives • Contribute to achieve customer satisfaction through pre-defined KPIs • Actively support daily/weekly/monthly team reporting creation Qualifications Your essential skills we are looking for: • Engineering or equivalent Technical Degree (Electrical preferred) • Proven experience in a technical role such as sales or application support for electrical low-voltage products • Good understanding of power distribution electrical products and related applications • Analytical mindset, customer oriented approach, communication skills, accountability • Fluent in English, any other European language is a plus What we offer to you: • Permanent contract in a fast-growing global company • Challenging projects in dynamic collaborative team • Flexible working solutions (home office, hybrid, flexible working hours) are implemented across different EMEA locations • We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA • We make your perspectives matter - Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to-bottom diversity. Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level • We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University • We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies • We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA Sales and Marketing Customer Experience Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No