Job Summary The primary function of the Technical Support Engineer is to provide technical support for Cooper Power Series products which include Transformers, Regulators, Switchgear, Line Installation Protection Equipment (LIPE), transmission and distribution products. This position assists internal and external customers with application and technical assistance to the quotations group, customer service, sales force, channel partners and end customers. This position will assist customers through various channels including inbound and outbound phone and email and chat. Job Responsibilities Provide verbal and written technical support on Cooper Power Series products for internal and external customers Utilize engineering bill of materials, product checklists and specification guides to assist with catalog numbers, configurators, and verification of product specifications Assist in providing alternative product selections based on applications Cross referencing competitor products to Cooper Power Series products Supply and guide customers to Eaton.com for product launches, firmware/software, manuals, test data reports, technical documents/papers, promotional literature, guide specifications, marketing materials, and training materials Resolve customer post order shipping issues such as short shipments, under shipments, wrong product shipments which include recording quality tickets, entering replacement orders, working with carriers and internal teams for shipment claims. Navigate customer requests to the proper group for product warranty, quoting, and order status requests Record technical questions and responses into the Genesys DX database to build a strong Knowledge Management database; write articles and/or promote the writing of articles by Subject Matter Experts. Ability to perform assigned duties in a team atmosphere while also having the ability to work independently Ability to use internal software applications including Microsoft office, phone system software, CRM and customer facing digital tools. Participate in the development and/or maintenance of product support resources (i.e., self-service knowledge base, application notes, catalogs) Support product training for the EatonCare Customer Support Team Navigate customer requests requiring higher levels of technical support to the appropriate product team. #LI-MA1 Qualifications Qualifications Preferred education level: Bachelor degree in a technical field necessary. Years and area of experience required: Minimum customer interaction experience (3 years). Technical knowledge: Technical knowledge Electrical Engineering / Service technician experience Knowledge / experience in the Utility or the Commercial & Industrial markets SAP experience Strong listen, written and verbal communication skills High Ability to speak, write, and read English – Fully bilingual. Soft skills: Drive for results Makes Decisions & Solves Problems Demonstrates a Collaborative Style Promotes and Champions Change Business Acumen Pursues personal development Digital Mindset. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time