Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E As a Technical Support Engineer your primary function of this role is to provide technical product support (pre-sales, commissioning and after sales) for low voltage power distribution components via phone, email and chat. The main task is to handle technical inquiries, in multiple aspects, as a second level point of contact within the organization. Also, support product management department with technical documentation creation or modification with senior colleagues' assistance. Your main responsibilities: 1. Provide fully proficient technical support (pre-sales, commissioning and after sales), mostly to internal colleagues but also end customers, on a given product line. 2. Act as a product line expert for customers and partners to carry out and identify solutions to standard and non-standard task/queries. 3. Deliver product trainings to internal colleagues. 4. Draft Technical product data, documentation, training material related to the specific products, with senior colleagues' support. 5. Provide market feedback on product or process improvement to product management and/or R&D. 6. Collaborate with R&D and Product Management on customer's issue resolution. 7. Contribute to knowledge sharing sessions and Continuous Improvement initiatives. 8. Contribute to achieve customer satisfaction through pre-defined KPIs. 9. Actively support daily/weekly/monthly team reporting creation. Qualifications Your experience matters: -Engineering or equivalent Technical Degree (Electrical preferred) -Fresh graduates are welcome to apply -Proven experience in a technical role such as sales or application support for electrical low-voltage products is an advantage -Good understanding of power distribution electrical products and related applications -Analytical mindset, customer oriented approach, communication skills, accountability -Fluent in English, any other European language is an advantage What we offer to you: -Flexible working solutions (hybrid, flexible working hours) are implemented across different EMEA locations -Permanent contract in a fast-growing global company -Challenging projects in dynamic collaborative team -We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA -We make your perspectives matter - Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to-bottom diversity. -Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level -We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University -We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies -We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen -We make your voice matter - we value safety and trust. This is a place where you can speak up and be heard. There’s room here for everyone because we believe that every person matters #LI-SO1 Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA Sales and Marketing Customer Experience Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No