Role Profile

This position seeks a Technical Support Engineer to work within a dynamic team to support a global financial software product out of Taipei, Taiwan. Candidate should have strong technical skills, solid communication skills, a good work ethic and willingness to learn. Primary responsibilities will include technical support for a large-scale production environment to support The Yield Book’s global customer base. This position entails working closely with our New York based team to provide 24x7 coverage, and may include some shifted hours including Saturday coverage.

The candidate will possess a MS degree in an Engineering discipline, with outstanding academic achievement. Excellent oral and written communication skills in English. Fluent in Mandarin. Japanese and other languages are a plus. Knowledge of the Unix operating system, shell script programming skills, and an understanding of relational databases is required.

Candidate Profile / Key Skills

Qualification / Experience

Experience with any of the following technology solutions is a plus:

• Unix system administration skills, especially Linux.
• Experience with sql databases, especially Sybase and MySQL.
• Strong communication skills, and prior experience in a technical support role.
• Software development and/or web development skills.
• Knowledge of or interest in the following:
  • Disaster Recovery solutions
  • Security solutions
  • Networking solutions
  • SAN/NAS storage solutions
  • VTL backup/recovery solutions

Type of Person

• Dynamic, enthusiastic and responsive to change.
• Logical and structured approach.
• Meticulous attention to detail.
• Effective written and spoken communication and presentation skills.
• Team player
• Highly self-motivated

People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

A career with London Stock Exchange Group offers you the opportunity to be at the centre of the financial community. As well as competitive salaries and a range of attractive benefits, we maximise each employee’s potential through personal development plans, training, coaching and mentoring.

Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (“We”) may hold about you, what it’s used for, and how it’s obtained. If you would like this information to be removed from the London Stock Exchange Group HR database, please contact workday@lseg.com . If you choose to have your information removed, you will be removed as a candidate and we will not be able to progress your application for opportunities at the London Stock Exchange Group.