Technical Support 50%

1.Online answer customer calls and receptions online and provide accurate solution, then register the details info into call center system and dispatch process.接听技术热线解答疑难技术问题，录入系统分派工单

2.Solves straight-forward issues and problems by way of remote or online guiding. 直接通过远程方式给予技术指导

3.Summarize the FAQ and share with team members. 总结常见问题于团队分享

Expert 50%

1. Responsible for the service capability building of service department and knowledge base construction of dedicated product lines. 提高团队所负责产品线的技术能力

2.Be Responsible for FSE competence improvement, participate in competence evaluation system construction, training program development and training courses delivery.负责FSE改善，参与系统评估改善和培训计划

3.Detect systematical quality problems by doing quality survey and system data analysis. Alert manufacturing on products quality control, or propose product improvement direction, or work out complete solution for installed base.

通过质量调查和数据分析探测系统质量问题并做解决处理

4.Be the contact window of global support team and China service team on escalated technical issues; keep regular exchange to support local service.担任中国服务部与全球服务部的沟通桥梁，定期与本地技术团队交流

5.Involved in new products R&D, NPI launch, especially China for China programs.参与新产品研发，界面设计等工作

关键要求:

• Bachelor degree or above in analytical chemistry/applied chemistry/environmental engineering/hydrology/electronics, automation, etc.;本科及以上学历，化学/应用化学/环境工程/水文/电子自动化等相关专业

• 2-3 years working knowledge of analytical instruments and fluency with personal computers is also required.

2至3年分析仪器行业技术经验，熟悉电脑操作。优秀应届毕业生亦可

3. Can independently apply professional knowledge to solve complicated problems, have technical analysis and practical ability, can diagnose and find root cause, and propose solutions through analysis and hands-on observation; 可独立解决复杂问题，有技术分析与实践能力

4.Effective oral and written communication skills with both English and Chinese (Mandarin)

英语读写能力强，能进行基础英语口语交流

5.Must have the ability to work independently, interpersonal and listening skills.

独立自主，沟通能力强

6.Self-motivated, good communication skills, team work spirit and work under pressure.

有团队精神，能在压力下工作

上班地址：福泉北路518号1座2楼