Main Responsibilities:

-Diagnose and resolve product technical issues reported within customer and internal situations - escalating problems where necessary to more experienced staff, including communicating as necessary outside the team.

• Provide support to Customers, Product Companies, Customer Centres, suppliers and Business Units to improve performance or resolve technical, quality or safety issues. Identify and escalate issues discovered on products which may require adjusting and/or modifying to existing designs to the relevant departments.

• Plan and control personal work to ensure technical issues are resolved to time and budget, and support the detailed planning of activities as required to achieve the required results.

• Document all work to standards, producing documentation on novel systems and test reports as necessary and publishing them on internal systems so that they can be retrieved by other interested parties when required and published outside of Vacuum Solutions if required.

• Carry out testing in house and on site according to requirements with regards to resolving problems as they arise. Document and provide intended test data results to relevant departments.

• Undertake basic analysis of product software data logs to derive conclusions and recommendations or further actions or necessary subsequent investigations.

• Contribute within the team and organization any improvement of procedures and practices identified so that the effectiveness and efficiency of the product, procedure or practice are generally improved.

• Work in a safe and effective manner in compliance with the Company's Health and Safety policy and ensure that the requirements under Section 2 of the Health and Safety at Work Act are met at all times.

Knowledge, Skills and Experience Required:

Degree in mechanical engineering or relevant subject.

1 year in mechanical engineering / manufacturing environment with exposure to product development and/or product support activities.

Previous experience of vacuum beneficial but not essential.

Allocated work performed to time and quality standards, without supervision.Visits customers/suppliers and completes own work or delivers straightforward presentations under supervision.

English required.

Acquires and applies specialist knowledge in practical situations

Identifies the causes of problems and proposes and implements suitable and effective solutions.

Self-confident in knowledge, but understands own knowledge limits and when to seek guidance.

Growing business awareness and full contribution to improving techniques at the detail level.

上班地址：申江路5005号星创科技广场2号楼8楼